RETURN POLICY

At Collar Cuff Care LLC, we strive to ensure customer satisfaction with every purchase. This Return Policy outlines the terms and conditions under which returns and refunds may be requested and processed. By placing an order on our website, https://collarcuffcare.com/, you agree to the terms described in this Policy.

If you have any questions or concerns about returning an item or requesting a refund, please contact us at collarcuffcare@gmail.com or call 1 (800) 359-1057 (Toll-Free).

This Policy shall be read along with our Terms & Conditions.

1. ELIGIBILITY FOR RETURNS

As a general policy, Collar Cuff Care LLC does not accept returns or exchanges for products once they have been delivered. However, exceptions may be granted in the following circumstances:

Damaged or Defective Items: If the product arrives damaged or defective during transit, you must notify us within 15 days of receipt.

Incorrect Products: If you receive a product that differs from what you ordered, such as the wrong size, type, or quantity, please contact us within 15 days of delivery.

Clear photographs showing the damage and the packaging condition will be required as proof to process your claim. All return or replacement requests for damaged, defective, or incorrect items will be reviewed on a case-by-case basis. If approved, we will either replace the item or issue a refund, depending on the nature of the issue and your preference.

Returns or exchanges will not be accepted for reasons such as a change of mind, dissatisfaction with the product unrelated to defects, or improper use or storage of the product after delivery.

2. CONDITIONS FOR RETURNS

Returns are only accepted under exceptional circumstances, such as damaged, defective, or incorrect products. The following conditions must be met to qualify for a return:

1. Notification Timeline: You must notify us within 15 days of receiving the product to request a return. Requests made after this period will not be considered.
2. Proof of Issue: You must provide clear and sufficient proof to substantiate your claim. This may include photographs of the damaged or defective item, the packaging it arrived in, and any labels or tracking information.
3. Original Condition: The product must be in its original condition, including packaging, labels, and any accompanying accessories or documentation, unless the return is due to damage or defect that occurred during shipping or manufacturing.
4. Return Approval: All return requests are subject to approval by Collar Cuff Care LLC. If approved, you will receive instructions on how to proceed with the return.
5. Non-Returnable Items: Products that have been used, opened, or damaged due to improper handling or storage by the customer are not eligible for returns.

3. HOW TO INITIATE A RETURN / REFUND

Notify us within 15 days of receiving the product by emailing collarcuffcare@gmail.com or calling 1 (800) 359-1057 (Toll-Free). Provide your order number, contact details, and a detailed explanation of the issue.

Attach clear photographs of the damaged, defective, or incorrect product, including images of the packaging and shipping label, if applicable. This helps us assess the issue and process your request efficiently.

Once your request is submitted, our team will review it and notify you of the outcome. If approved, you will receive instructions on how to return the product or proceed with a replacement or refund.

4. REFUND

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within three (3) business days. Refunds will be issued to the original payment method used during the purchase. Alternatively, you may choose to receive store credit for future purchases. If you have not received your refund within the stated timeframe, first check with your bank or credit card provider, as processing times may vary. If the issue persists, contact us at collarcuffcare@gmail.com for further assistance. 

5. CANCELLATION OF SUBSCRIPTION ORDERS

1. Cancellation Policy: Subscription orders can be cancelled at any time prior to the renewal date. Once the subscription renewal has been processed, cancellations will only apply to future cycles, and the current order cannot be refunded.
2. How to Cancel: To cancel a subscription, log in to your account on our website and navigate to the subscription management section. Alternatively, you can contact us at collarcuffcare@gmail.com or call 1 (800) 359-1057 (Toll-Free) for assistance. Please provide your subscription details, including your order number, to facilitate the cancellation process.
3. Refunds for Cancelled Subscriptions: No refunds will be issued for subscription orders that have already been processed or shipped. Refunds will only be applicable if cancellation is completed prior to the billing cycle renewal.
4. Changes to Subscriptions: If you wish to modify your subscription, such as changing delivery frequency or updating payment information, please contact us at least 48 hours before the next renewal date to ensure the changes take effect for the upcoming cycle.
5. Reactivation: If you cancel your subscription and wish to reactivate it, you can do so through your account or by contacting our customer service team. 

6. GOVERNING LAW AND DISPUTE RESOLUTION

In case of any claims, disputes or controversies arising out of or in relation to the services, or this Policy, the same shall be dealt with as per the Governing Law and Dispute Resolution clause as mentioned in the Terms & Conditions.

7. UPDATES TO THIS POLICY

We may add to or change or update this Refund Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Policy periodically. Your use of the website after any amendments to this Policy shall constitute your acceptance to such amendments.

Last updated on December 06, 2024